Horizon Retailers Pty Ltd ("Company", "We", "Us", "Our") is dedicated to protecting the privacy and confidentiality of personal information entrusted to us by our customers, website visitors, contractors, and trading partners.

This Privacy Policy outlines our ongoing obligations under the Privacy Act 1988 (Cth), including the thirteen (13) Australian Privacy Principles (APPs), which govern the collection, handling, storage, disclosure, and security of personal information in Australia.

To provide accurate freight quotations, coordinate heavy transport deliveries, issue compliant Australian Tax Invoices, and fabricate bespoke container modifications, we may collect the following information:

• Identity & Contact Details: Full name, company or trading name, business registration (ABN/ACN), billing address, phone numbers (mobile/landline), and email address.
• Site & Delivery Logistics Data: Nominated delivery street address, site access instructions, photos or video of driveways and gates, GPS coordinates, gate access codes, and recipient on-site contact details.
• Commercial & Financial Information: Purchase orders, quotation records, transaction history, itemized tax invoices, and bank EFT payment confirmation receipts. (Note: Credit card numbers processed via terminal or secure gateway are encrypted and never stored on depot premises).
• Enquiry & Communication Records: Inquiries submitted via our Forminator website contact forms, telephone consultation notes, depot yard sign-in registers, and email correspondence.
• Technical & Digital Device Data: IP address, browser type, operating system, pages visited on our website, and interaction timestamps captured via essential cookies and analytics tools.

We collect personal information primarily through direct interactions between you and our staff:

• Digital Website Forms: When you complete a quotation request, submit our Forminator contact form, or request a logistics consultation online.
• Direct Telephone Communications: When you phone our Port Macquarie sales or dispatch desks on 0480806427 or 0489981397.
• Depot Yard Visits: When you visit our yard at 1 Uralla Rd, Port Macquarie to inspect containers in person and register for site safety induction.
• Commercial Credit Applications: When your company applies for 30-day commercial trading terms.
• Automated Digital Technologies: Through standard web server logs, security cookies, and Google Analytics tracking as you browse our digital pages.

In accordance with APP 6, we collect, hold, and use your personal information strictly for legitimate commercial purposes directly related to supplying shipping containers and transport logistics:

• Quotation & Order Execution: Preparing fixed-price container sales, hire, and delivery quotations tailored to your exact location.
• Transport Fleet Coordination: Providing delivery drivers (tilt-tray, side-loader, or crane operators) with accurate site access details and delivery contact numbers.
• Bespoke Engineering & Fit-Outs: Liaising with clients regarding custom layout drawings, PA door locations, windows, electrical specifications, and workshop approvals.
• Statutory Tax & Invoicing Compliance: Issuing Australian Tax Invoices itemizing 10% GST and maintaining commercial accounting records as required by the Australian Taxation Office (ATO).
• Warranty & Customer Support: Providing after-sales support, condition certifications (CSC/WWT), and responding to inquiries.
• Anti-Fraud & Transaction Verification: Protecting our business and our customers from rogue brokers, identity theft, and unauthorized chargebacks.

To fulfill our supply and logistics contracts, we may disclose relevant portions of your personal information to selected third-party service providers:

• Heavy Transport Carriers & Truck Drivers: We provide your name, delivery address, phone number, and site access instructions to our contracted heavy vehicle drivers (tilt-tray, side-loader, Hiab crane) so they can communicate prior to arrival and safely place your container.
• Financial Institutions & Payment Processors: Accredited Australian banks and merchant processors facilitating EFT, BSB transfers, and credit card processing.
• Professional Advisors: Legal counsel, accountants, and auditors assisting with commercial compliance and statutory tax audits.
• Regulatory & Law Enforcement Authorities: Where disclosure is strictly required or authorized by Australian law, court subpoena, or emergency prevention of fraud.

We implement robust physical, technical, and administrative safeguards to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, modification, or destruction (APP 11):

• Digital Encryption: All online communications and form submissions utilize 256-bit Secure Socket Layer (SSL/TLS) encryption.
• Restricted System Access: Customer records, invoices, and delivery notes are accessible only by authorized personnel with role-based authenticated logins.
• Physical Depot Security: Physical paperwork, delivery slips, and yard induction logs are secured in lockable administrative offices at 1 Uralla Rd, Port Macquarie.
• Data Retention & Destruction: We retain commercial and tax records for a minimum of seven (7) years in accordance with Australian legal requirements. When personal data is no longer needed, it is permanently de-identified or destroyed via secure shredding and digital wiping.

Our website utilizes standard "cookies" (small data files placed on your device) to optimize browsing performance and analyze anonymous traffic patterns:

• Essential Cookies: Required for fundamental website navigation, security validation, and form session handling.
• Analytical Cookies: We utilize Google Analytics to understand how visitors engage with our pages, identify popular container sizes, and improve website navigation. This data is collected in aggregate form and does not personally identify individual users.

You can adjust your browser settings to refuse cookies or alert you when cookies are sent; however, certain interactive features of our website may not function optimally as a result.

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to request that any inaccuracies, omissions, or out-of-date records be updated or corrected.

To request access or correction of your details:

• Submit a written request to our Privacy Officer at sales@horizonretailersptyltd.com.au.
• For security reasons, we will require you to verify your identity before releasing or modifying records.
• We will process and respond to your request within thirty (30) business days without charging unreasonable fees.

We comply strictly with the Spam Act 2003 (Cth) and APP 7:

• We will only send marketing communications (such as depot container surplus announcements or seasonal freight specials) if you have provided express or implied consent.
• All electronic direct marketing messages contain clear sender identification (Horizon Retailers Pty Ltd) and an easy, functional "Unsubscribe" mechanism.
• You may opt out of receiving promotional messages at any time by clicking the unsubscribe link or emailing our dispatch desk directly.

If you have any questions, concerns, or wish to register a formal complaint regarding our handling of your personal information, please contact our Privacy & Compliance Officer:

We investigate all privacy complaints thoroughly and will provide a formal written response within thirty (30) days. If you are unsatisfied with our internal response, you are entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Online: www.oaic.gov.au
• Telephone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001