Refund & Returns Policy

All Goods and Services supplied by Horizon Retailers Pty Ltd (ABN: 43 692 121 421 / ACN: 692 121 421) come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Because shipping containers are substantial industrial steel assets weighing between 1,300kg and 3,900kg transported via heavy machinery (tilt-trays and side-loaders), standard retail change-of-mind return processes do not apply. Our return and rectification policies are designed to be fair, transparent, and legally sound.

If you purchase a standard, unmodified stock container (10ft, 20ft, or 40ft in Single-Trip, Cargo Worthy, or Wind & Water Tight condition) and wish to cancel your order prior to the transport truck being dispatched from our Port Macquarie depot:

• Notice Required: You must notify our dispatch office in writing via email (sales@horizonretailersptyltd.com.au) and follow up via telephone (0480806427) prior to vehicle loading.
• Depot Restocking & Admin Fee: A cancellation deduction of 10% of the container purchase price will be applied. This covers crane repositioning, heavy forklift handling, depot stack rearrangement, and accounting processing.
• Net Refund: The remaining 90% balance, along with 100% of any prepaid delivery freight charges, will be refunded directly to your originating bank account within 3 to 5 business days.

Once a delivery truck has been dispatched from our yard or has arrived at your nominated site:

Where you have contracted Horizon Retailers Pty Ltd to perform bespoke engineering or workshop modifications (such as cutting personal access doors, installing aluminum windows, security shutters, whirlybirds, electrical wiring, or thermal insulation):

• Irreversible Customization: Custom builds permanently alter the structural Corten steel fabric of the container to your unique design specifications.
• Non-Refundable Deposits: The initial 50% fabrication deposit is strictly non-refundable once engineering sign-off is completed and physical cutting, welding, or material ordering has commenced.
• Cancellation Prior to Delivery: If a custom build is cancelled prior to dispatch, the customer forfeits the 50% deposit and remains responsible for any completed customization costs exceeding the deposit value.

To avoid misunderstandings regarding second-hand industrial equipment, we adhere strictly to established maritime grading criteria:

To ensure valid claim processing under our warranty and return guidelines, the following protocol must be observed:

1. Presence at Delivery: The Customer or an authorized representative must be present on site when the heavy vehicle arrives to guide the placement and inspect the container.
2. On-Site Door & Seal Check: Step inside the container, close the double doors completely, and look for any daylight penetration. Inspect the wooden flooring and verify smooth handle operation.
3. Endorsement on Consignment Note: If any defect or non-conformance is identified, note the issue clearly on the transport driver's delivery manifest before signing.
4. 24-Hour Written Notification: Submit written notification accompanied by clear date-stamped photographs or video to sales@horizonretailersptyltd.com.au within twenty-four (24) hours of unloading.

When a valid warranty claim or non-conformance is verified by our Port Macquarie engineering desk, we resolve the issue via the following tiered remedy process in accordance with Australian Consumer Law:

Where a refund is authorized under this Policy or statutory Australian Consumer Law guarantees:

• Payment Method: Refunds are processed exclusively via direct electronic funds transfer (EFT) back to the original Australian bank account or credit card utilized during initial purchase. We do not issue cash refunds.
• Processing Turnaround: Our accounts department issues the refund transaction within three to five (3 to 5) business days of final approval.
• Remittance Advice: An official credit note and bank remittance advice will be emailed to your nominated billing address confirming payment release.

To submit a claim, lodge delivery photos, or discuss an order cancellation, please contact our Port Macquarie management desk directly: